Refund & Return Policy

We want you to love your handcrafted bamboo piece. If something is not right, here is how returns and refunds work.

Return Window

You have 30 days from the date of delivery to request a return or exchange. If 30 days have passed since your purchase, unfortunately we can no longer offer a full refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Certain items are not eligible for return, including:

  • Gift cards and digital products.
  • Custom or made-to-order items, unless they arrive damaged or defective.
  • Items returned after the 30-day window.

Please include your order number when you contact us about a return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Shipping costs for returned items are generally the responsibility of the buyer, except in cases of damaged, defective, or incorrect items, where we cover the return shipping.

How to Start a Return

To start a return or exchange, contact us through our Contact page with your order number and the reason for the return. We will guide you through the next steps.