Frequently Asked Questions

Yes. Every item is handwoven by skilled artisans using natural bamboo. Each piece is unique, with its own grain and character.

Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your destination.

Orders are processed within 1–3 business days. Standard shipping typically takes 7–15 business days depending on your location. Expedited options are available at checkout.

We accept PayPal, Payoneer, and major credit and debit cards through our secure checkout.

Yes. You have 30 days from delivery to request a return or exchange. See our Refund & Return Policy for full details.

Wipe with a soft damp cloth, keep away from direct sunlight and excessive moisture, and store in a dry place. See our Bamboo Care Guide for more tips.

Our bamboo cat houses and nests are crafted from natural, non-toxic bamboo, making them safe for your furry friends. Always supervise pets with any new product.

Once your order ships, you will receive an email with tracking details. You can also use the Track Your Order link in the footer.